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※Reported issues will be reviewed in the order they are received and addressed accordingly.
Additionally, in cases where individual support is necessary or we have further questions about the issue, the support team will contact you.
※Similarly, all opinions and requests we receive will be thoroughly looked into and considered, but we will not reply to them individually. We ask for your kind understanding.
※Depending on the inquiry received, regarding matters such as information that is not officially available, we may not be able to provide an answer to your inquiry.
※Depending on the content of the inquiry or the amount of inquiries currently being received, there may be times where replies to inquiries are delayed.
※Should questions be received on weekends or holidays, there may be cases where replies will be sent on the following business day. We ask for your kind understanding.
※We will not reply to inquiries sent in languages that are not covered by our support.
※Regarding products and business services, replies will not be sent by our support team.